SHIPPING POLICY

We strive to ship all our items as soon as the orders are paid.

All items are thoroughly inspected and packed securely before dispatch, we do not have any control on the condition of the item during its journey, as such we are not liable for any damages brought about by this.

We strongly advice our customers to ensure that their shipping details and contact number are complete and correct, please double check your details so that your item can reach to you on time.

What shipping methods are available?

All packages are shipped via local courier.

If you wish have your items delivered within the day via Grab, do get in-touch with our customer service (customerservice@outperformerph.com) and they will gladly assist you.

How long will it take to get my package?

We do not have control on the courier’s shipment schedule. Our cut off for pick up is at 2pm every day, except Sunday and Holidays. After which your orders shall be processed the next day. Please be reminded that our office hours are from Monday to Saturday 8am to 5pm.

All orders are processed for shipment once payment has been confirmed.

Shipping Schedule: (Estimated Time)

Metro Manila – 2-4 days

Luzon – 4 -6 days

Visayas – 6 – 10 days

Mindanao – 6 – 10 days

Islands – 8 – 12 days

Do you ship Internationally?

Not yet, we are setting up our store to allow for international orders.

Customer is responsible for all shipping, taxes, duties and other charges to their respective countries.

Do you ship the same day?

Yes, we can ship the same day via Grab, kindly coordinate with our customer service and they will gladly assist you.

How do I know if my item is out for delivery?

Courier will inform you of your shipping schedule once your package is out for delivery. Please coordinate with them to ensure your availability upon arrival.

What if I'm not home during delivery time?

Customer accepts full responsibility for any loss or damage to the items once the courier attempts delivery. Customer is also responsible if their package is redirected or is marked as unclaimed or undeliverable due to invalid / incomplete address.

 

PAYMENT INFORMATION

 

What payment method are accepted?

We currently accept online payments through major banks, over the counter, or GCASH.

Do you ship without payment confirmation?

No, we need to confirm your payment prior to shipping.

 

ORDERING PROCESS

 How do I place an order?

  • Select the product that you wish to purchase and click on ‘Add to Cart’.
  • Go to your shopping cart then click ‘Checkout’
  • If you do not have an account yet, please create one.
  • Input your personal details and payment method
  • Please click on ‘Confirm’ and we shall send you an email with your product order.

 How do I track my order?

Once your order has been dispatched, you will receive an e-mail from Outperformer with tracking information. Kindly enter the tracking number in the courier website for the real-time update.

 How will I know if my order was successfully placed?

As soon as you place your order, you will receive an order confirmation via email you provided. In the event that you did not get an email, kindly communicate with us at customerservice@outperformerph.com. Along with the order confirmation number and we will assist you immediately.

 How can I cancel  my order?

To cancel an order, please coordinate with our customer service immediately after payment has been made. Unfortunately, once shipment has been made, we cannot extend cancellations.

How to change my order?

To change an order, please coordinate with our customer service by phone to check on its status, however once the order has been shipped out, we cannot entertain any changes.


RETURNS AND EXCHANGE POLICY.

We accept returns up to 5 business days from the date of receipt of order.

All SALE items are considered final and are NOT eligible for exchange.

Underwear, Swimwear and Accessories are all NOT eligible for return due to hygienic reasons.

We cannot process cash refunds only store credits shall be provided.

▪ Store credits, in the amount no more than the value of the item, shall be emailed once approved.

All Returned items will go through inspection as soon as it is received, please be guided that all returns shall be shouldered by the customer. Please note that items should still have their original tags on them, have not been altered, washed or stained in any way form, especially cosmetic stains, and have not been worn. Normal wear and tear are expected for any product, we cannot be liable for this.

                               

What if I received a damaged item?

We take good care to ensure that all our products go through high quality checks before being delivered. If you inadvertently do receive your item(s) that are damaged, not due to shipping, then you may contact our customer service either through SMS, Viber +63177031828 (Globe) Facebook Messenger, or you can email us at customerservice@outperformerph.com and our representative shall immediately assist you.

How do I make a return?

 To start a return, you can contact us at customerservice@outperformerph.com. If your return is accepted, we will send you instructions where to send your item (s). Item(s) that sent back to us without first requesting a return will not be accepted.

 What if I received a wrong delivered item?

 In the event that an Item was wrongly delivered to you, or the wrong item was delivered, kindly reach out to us and we shall send you the correct item immediately, if in the event that the item is no longer available, we shall provide you with store credit.

 How long will the process  take for return?

All returns shall only be processed once the actual product(s) are received in our office

▪ For international customers, kindly send us an email at customerservice@outperformerph.com; please take good clear pictures, in several angles, of the damage on the item.

All items approved for return shall take at least 10 business days for processing.

▪ Customer shall be responsible for the cost of shipping from our office.

▪ Replacement item shall be of the same size color and style in case of damaged   item.

▪ Replacement due to size change shall be for the same item and color only. In the event that the item is not available then customer may choose another item in the same price point.

▪ Return of Non-Sale items to be exchanged due to sizing, shall be allowed once per customer. All shipping to and from our office shall be shouldered by the customer.

 

 REFUND POLICY

  • All SALE items are non-refundable.
  • Strictly no cash refund , only Store credit.

 

CONTACT US

We are available Mon-Sat 8am to 5pm except holidays.

Mobile: +63 917 703 1828

E-mail: customerservice@outperformerph.com

 

 

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