2021 FAQ

ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

All packages are shipped via local courier.

If you wish have your items delivered within the day via Grab, do get in-touch with our customer service (customerservice@outperformerph.com) and they will gladly assist you.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We do not have control on the courier’s shipment schedule. Our cut off for pick up is at 2pm every day, except Sunday and Holidays. After which your orders shall be processed the next day. Please be reminded that our office hours are from Monday to Saturday 8am to 5pm.

All orders are processed for shipment once payment has been confirmed.

Shipping Schedule: (Estimated Time)

Metro Manila – 2-4 days

Luzon – 4 -6 days

Visayas – 6 – 10 days

Mindanao – 6 – 10 days

Islands – 8 – 12 days

DO YOU SHIP INTERNATIONALLY?

Not yet, we are setting up our store to allow for international orders.

Customer is responsible for all shipping, taxes, duties and other charges to their respective countries.

We ship all items via local courier services, however if you need your item delievered sooner you can get intouch with us before placing the order to book a GRAB delivery. 
We normally have stock of our items, so if you order and pay before 3pm Monday to Saturday, you can expect to receive your order within the day. Unfortunately we do not have control order certain situations like weather and traffic, but we will be InTouch with you throughout the delivery. 

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
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IS BUYING ON-LINE SAFE?
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Orders and Returns

HOW DO I PLACE AN ORDER?
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
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HOW CAN I CANCEL OR CHANGE MY ORDER?
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HOW DO I TRACK MY ORDER?
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